Shipping policy

Shipping Policy – Whiffs By Tay

Thank you for shopping with Whiffs By Tay. We are committed to getting your order to you as quickly and safely as possible.

Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during high-volume periods, processing times may be slightly extended.

Shipping Time & Rates
Shipping times are calculated at checkout based on your location. Standard shipping typically takes 3–7 business days after processing.

Shipping rates are determined by the carrier and will be displayed at checkout.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

Incorrect Addresses
Please ensure that your shipping address is correct at checkout. Whiffs By Tay is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at (tay@whiffsbytay.com). We cannot guarantee changes once the order has been processed.

Lost or Stolen Packages
Whiffs By Tay is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is missing, please contact the shipping carrier directly.

Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at [your email here] with photos of the item and packaging so we can assist you.

Delays
Please note that shipping delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances that are outside of our control.