Refund policy

🕯️ Whiffs by Tay Candle Refund Policy 

At Whiffs by Tay, we want you to love your candle experience. Because our products are handcrafted, we have a simple and fair policy in place.

📦 Returns & Refunds

• Returns are accepted within 7–14 days of delivery.

• Items must be unused, unburned, and in original packaging.

• For safety and hygiene reasons, used or burned candles cannot be returned or refunded.

💔 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Please contact us within 48 hours of delivery.

• Include clear photos of the product and packaging.

• Once reviewed, we will offer a replacement or full refund.

🔁 Exchanges

• Exchanges are available for items that arrive damaged or defective.

• We do not offer exchanges for change-of-mind or scent preference after use.

💳 Refund Processing

• Approved refunds are issued to the original payment method.

• Please allow 5–10 business days after approval for processing.

• Shipping fees are non-refundable unless the issue was our mistake.

📩 How to Request a Return

To start a return or claim, email: tay@whiffsbytay.com 
Include your order number and reason for the request.